How can I tell how old my water heater is?
The age of a water heater can be determined by the serial number which will identify the month and year when the heater was manufactured. The serial number is on the rating plate which is usually near the thermostat. The warranty is determined by the date the heater was installed. Residential warranties are typically good for six years unless an extended warranty is purchased, in which case warrants the water heater for 10 years.
How can I tell if my toilet is a water saver or how many gallons per flush does it use?
There will be a mark on the toilet bowl behind the center of the toilet seat, just in front of the tank. It will have the Manufacturers name and the gallons per flush the fixture uses for Example: 1.6GPF/6.0LPF. This denotes 1.6 gallons or 6 Liters per flush. If your toilet is missing this information it would signify it is an older fixture and uses at least 3.5 GPF or more.
Is there a way I can tell why I have a high water bill?
You can make sure there isn’t any water running in your house and clock your curbside water meter. If there isn’t any movement in your water meter, the dial doesn’t turn for a period of 15-30 minutes then you can assume your system is more or less leak free.
Do you guys only do plumbing?
We offer a full range of plumbing, heating and air conditioning services including commercial construction, service and repair, remodels, tenant improvement and more.
Can you fix my floor furnace?
Yes, we can. We are actually one of the few companies left in Southern California that maintains, repairs and rebuilds both floor and gravity furnaces.
How do I shut off my water?
The simplest way to shut your water off is at the round or lever handle valve typically found in front of your home near the hose connection. With a lever type valve you only need to move the valve 90 degrees to close the valve. If you have a round handled valve you would need to turn the handle clockwise until you feel the valve shut. In both cases, the best way to tell if the water is off would be to open a faucet inside your home and see if the water has ceased to run. Be especially careful that the water shut all the way off as even a trickle of water running from an open faucet will use hundreds of gallons of water in a very short period of time.
When I go out of town do you recommend I shut my water off?
One of the biggest challenges with shutting off the water to your house is the chance your sprinklers will not come on if they are connected to your house water system. If they are connected, then shutting your water off would not be advised. You should also keep in mind that a yearly preventative plumbing maintenance program will find the majority of problem areas within a plumbing system and highly reduce the chances of a water loss. We do recommend however , setting the water heater control to “Vacation” to conserve energy if you will be away for longer than a day or two.
Do I have to pay you to find the leak coming from my ceiling?
Because finding a leak is diagnostic work rather just an estimate the time spent diagnosing the source of the problem is chargeable. In many cases we will work with our regular customers to reduce or even waive the diagnostic fees as a courtesy if the recommended work is performed in a timely manner.
If I get a tankless water heater will I have instant hot water?
No. Tankless water heaters provide endless hot water and not instant hot water. In order to provide instant hot water which by trade standards is within 3-5 seconds, we need to move hot water directly to the fixtures by way of pumping the hot water to the fixture and then circulating the cold water back to the water heater. There are many ways to accomplish this, We recommend having one of our estimators provide you with the best solutions to meet your needs for hot water.
What is hydrojetting?
High pressure hydrojetting is a service which highly pressurized water is used to essentially scrub the walls of your pipes. This removes build-up from your pipes including grease, food, tree roots and other debris, pushing them into the sewer. This service can be used when customers experience consistent clogs and slow drains. It is also much less expensive than the cost to replace a drain line.
Why do I have to pay for a full hour if the plumber is here for only 15 minutes?
The minimum service call is one hour and then is calculated by the quarter hour thereafter. In the event that the plumbing technician diagnoses and repair the plumbing issue in less than one hour, the remaining time will be used to do an examination of your home to check for other possible problems. This includes checking the efficiency of your water heater, checking for drips, etc. With your permission, the technician will repair those issues with the remaining time.
Why do I have to pay at the end of service?
We request payment at the end of service for several reasons. This allows us to keep our prices low, as it significantly lowers our administrative costs. As a convenience to you, we accept cash, checks and all major credit cards.
Do you provide free estimates?
For regular service, (such as unclogging a toilet), where it will likely not take long, we will not do a free estimate, because it usually takes just as long for us to fix the problem as it does to give you an estimate. For larger projects, like a remodel, we will provide a free estimate.
I hear noise coming through my pipes, what causes this?
Noises can result from a number problems such as; worn piping, water hammer, too much water pressure from a faulty regulator, air in the line and obstruction in the line.
How do I know when my water heater should be changed?
Water heaters typically last 8 to 10 years, with well cared for heaters lasting up to 15 years. If a water heater is more than 10 years old, it should be changed if it is located in an area where water damage is of concern. The next time we are at your home or business, our technician can take a look at your water heater to provide an estimate on the remaining life expectancy of your water heater.
I have water dripping from my water heater, what do I do?
The first step is to determine where the leak is coming from and how severe the dripping is. If the leak is from the piping above the heater it could mean a simple tightening of a connection or replacement of the flex line or copper piping. Water coming from around the base of the heater could mean the tank is leaking and may need to be replaced.
Where are you located?
We have an office in San Jose and we are able to get to your home or business quickly.
Do you charge overtime?
We have evening and weekend rates for appointments outside of our normal business hours Monday through Friday.
AM Plumbing History